Shopping Guide

Ordering

Once the order has been received, you will receive an email confirmation with the order number. Payment will be settled once the order has been processed. When the order is ready to be shipped, usually within 1-2 business days (unless it is a made to order piece), you will receive an email notification containing the tracking number.

Pre-Order

Prior to the completion of production for every collection, the pre-order period allows you to reserve items in the sizes you want beforehand. You will be required to pay a deposit of 50% of the total amount, excluding shipping fees and taxes, for each order once it has been processed. The remaining 50% in addition to shipping fees and taxes will be charged once the order is ready for shipment. Once the pre-order period ends, we cannot make any changes to sizes, styles, quantity etc., including the cancellation of the order with no exceptions. If any changes such as delays or cancellation of production occur, you will be notified immediately. Only under these circumstances are we able to accommodate the cancellation of pre-orders and issue a complete refund of the deposit amount. Please be sure to take note of the window in which the orders are estimated to be delivered as indicated on the Product Pages.

Payment

We only accept the following forms of payment through our online shop:

  • American Express
  • Visa
  • Mastercard
  • Discover
  • Diner’s Club
  • JCB
  • Amazon Payments
  • Paypal

You will be charged accordingly once the order has been processed. Sales tax is calculated based on the shipping information provided when you order.

RETURNS & EXCHANGE

We sincerely hope that you are happy with our products. However, if you are not satisfied, we will accept returns shipped out within 14 days of the receipt of the order for store credit based on the value of the item(s).

Items must be returned in the original condition with tags still attached. Items returned to us that appear damaged, used, and/or worn more than once will not be accepted for returns or exchanges and, therefore, will not be eligible for a refund.

If items are sent to us past the 15 day window, please be advised that the return might not be accepted and will only qualify at the discretion of Khoman Room. Additionally, late returns may only be refunded as store credit.